Job Description
Are you ready to launch your career in the technology sector?
Apex Innovations is urgently hiring an Entry-Level Technical Support Specialist in the heart of North Carolina. We are a fast-paced, innovative company looking for motivated individuals to join our growing team. We value potential and enthusiasm over years of experience, offering a comprehensive training program to help you succeed.
As a Junior Tech Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and troubleshooting support. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry.
Why Join Us?
- Competitive salary and benefits package.
- Comprehensive on-the-job training and mentorship.
- Career growth opportunities within a thriving tech hub.
- Modern, collaborative work environment.
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for clients via phone, email, and remote desktop.
- Log and track all technical support tickets in our CRM system, ensuring accurate and timely documentation.
- Provide clear, patient, and friendly customer service to resolve technical inquiries efficiently.
- Assist in the setup, configuration, and deployment of new user devices and workstations.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Stay updated on company products and services to provide accurate technical advice.
Qualifications
- High school diploma or GED required; Associate or Bachelor's degree in IT or related field is a plus.
- Basic computer literacy with experience using Windows and macOS operating systems.
- Strong written and verbal communication skills with a customer-first attitude.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to learn new technologies and complete required training programs.
- Reliable internet connection and computer access for remote work capability.