Job Description
Are you looking for an opportunity to start your career in a dynamic environment? Horizon Digital Solutions is currently seeking passionate and motivated individuals for our Urgent Hiring initiative. We are offering direct hire positions for entry-level roles in our customer support and technical operations team.
We value talent over experience. If you have a positive attitude, strong communication skills, and a drive to succeed, we want to meet you. Join a team that invests in your growth and offers a clear path for advancement.
Why Apply?
- Immediate start dates available for top candidates.
- Comprehensive training provided at no cost to you.
- Competitive hourly pay with performance bonuses.
- Modern, collaborative office environment in Columbus.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Perform basic troubleshooting and diagnosis of technical issues for our clients.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with senior team members to escalate complex issues and learn best practices.
- Assist in maintaining accurate inventory and data records.
- Participate in daily team meetings and training sessions to enhance product knowledge.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40 WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and home office setup if remote.