Job Description
Join Our Team as an Entry Level IT Support Specialist
We are Urgently Hiring for a motivated individual to join our growing team in Seattle, WA. This is an excellent opportunity for recent graduates or those looking to break into the tech industry to gain hands-on experience and advance their career in a fast-paced environment.
At Apex Digital Solutions, we pride ourselves on providing top-tier technical support to our clients. As an Entry Level IT Specialist, you will be the first point of contact for technical issues, ensuring our team remains productive and secure.
Why Apply?
- Competitive Pay: Earn between $18.00 - $25.00 per hour.
- Career Growth: Clear path for promotion to Senior Support roles.
- Modern Environment: Work in the heart of Seattle's tech district.
Your Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve issues related to computers, printers, and network connectivity.
- Manage IT Tickets: Process and prioritize incoming support tickets using our ticketing system efficiently.
- User Support: Provide exceptional customer service to employees via phone, email, and in-person.
- System Maintenance: Assist in the deployment of new hardware and software updates across the office.
- Security Compliance: Help enforce security protocols and ensure data privacy standards are met.
Qualifications
- Education: High school diploma or GED required; Associate's degree in IT or related field preferred.
- Technical Skills: Basic understanding of Windows and Mac operating systems; familiarity with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems.
- Reliability: Must be punctual, detail-oriented, and able to work independently.
Responsibilities
- Diagnose and resolve technical hardware and software issues.
- Manage and update IT ticketing systems.
- Provide exceptional customer support to internal staff.
- Assist in the installation and maintenance of network equipment.
- Document technical solutions and user interactions.
Qualifications
- High school diploma or equivalent (Required).
- Basic computer literacy (Windows & Mac).
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced team environment.