Job Description
We are looking for a highly motivated Night Shift Technical Support Specialist to join our growing team in Los Angeles. If you are ready to start tomorrow, this is your chance to advance your career in a high-demand environment.
Our company provides 24/7 critical infrastructure support, and we are seeking an individual who thrives in the late hours and can maintain peak performance during night shifts. You will be the first line of defense for our clients, ensuring seamless operations while the rest of the world sleeps.
Responsibilities
- Monitor System Health: Proactively monitor servers, networks, and applications to ensure 99.9% uptime during night operations.
- Ticket Resolution: efficiently handle and resolve Level 2 and Level 3 technical support tickets using our ticketing system (Zendesk/Jira).
- Incident Response: Lead incident response efforts for outages, performing root cause analysis and implementing fixes swiftly.
- Documentation: Maintain accurate logs of system changes, incidents, and resolutions to ensure knowledge continuity.
- Collaboration: Coordinate with day-shift engineering teams to hand over unresolved issues and share critical insights.
- Security Compliance: Adhere to security protocols and perform routine checks to protect sensitive data.
Qualifications
- Experience: 2+ years of experience in technical support, IT help desk, or network administration.
- Certifications: CompTIA A+, Network+, or CCNA certification is preferred.
- Availability: Must be available to work a rotating night shift (e.g., 10:00 PM – 6:00 AM).
- Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
- Technical Skills: Proficiency in Windows/Linux environments, Active Directory, and basic scripting (PowerShell/Bash).
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues independently.