Job Description
Join TechNova Solutions and kickstart your tech career tomorrow! We're seeking passionate entry-level professionals to join our dynamic IT team in Oakland, CA. As a rapidly growing tech innovator, we offer hands-on training, mentorship, and a collaborative environment where your growth is our priority. If you're ready to transform your potential into professional expertise, apply now and start your journey with us!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network monitoring and basic system maintenance
- Document IT procedures and update knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Manage user account creation and access permissions
- Conduct regular system backups and data recovery operations
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Proactive problem-solving mindset and eagerness to learn