Job Description
Are you ready to launch your career in technology?
InnovateTech Solutions is urgently hiring Entry Level IT Support Specialists for a direct hire opportunity in Detroit, Michigan. We are looking for motivated individuals with a strong desire to learn and grow in a fast-paced IT environment. No prior experience is required—just bring your enthusiasm and drive!
As a member of our growing team, you will receive comprehensive training and mentorship to become a certified IT professional. Join a company that values talent and offers a clear path for advancement.
Responsibilities
- Assist in the deployment and configuration of new hardware and software.
- Provide Tier 1 technical support to internal employees via phone and email.
- Troubleshoot basic network connectivity and hardware issues.
- Collaborate with senior technicians to resolve complex technical problems.
- Document all IT incidents and resolutions in the helpdesk system.
- Maintain a clean and organized IT workspace.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and understanding of operating systems.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Willingness to obtain relevant IT certifications within 12 months.
- Ability to work flexible hours and occasional weekends.