Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Systems is seeking a motivated Entry Level Technical Support Specialist to join our growing team in Raleigh, North Carolina.
We are looking for individuals who are eager to learn, possess strong problem-solving skills, and want to make an impact in a direct hire role. This is a fantastic opportunity for recent graduates or career changers to break into the IT industry with comprehensive training and mentorship.
Why Join Us?
- Direct Hire Position: No temporary agencies, just a stable career path.
- Competitive Salary: Salary range between $42,000 and $52,000.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring they have the technical assistance they need to succeed. We value communication and empathy just as much as technical know-how.
Responsibilities
- Client Communication: Respond to incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Troubleshooting: Diagnose and resolve technical hardware and software issues for end-users.
- Documentation: Maintain accurate and detailed records of customer interactions, actions taken, and resolutions.
- Issue Resolution: Collaborate with senior technicians to escalate complex issues and implement permanent solutions.
- Training: Participate in ongoing training programs to stay updated on the latest technology trends and company protocols.
- Feedback Loop: Provide feedback to the product development team regarding common user issues and software usability.
Qualifications
- Education: High school diploma or equivalent required; Associate or Bachelor's degree in Computer Science, Information Technology, or related field is a plus.
- Experience: No prior professional experience required; however, internship or volunteer experience in a customer service role is highly desirable.
- Skills: Basic computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Soft Skills: Strong verbal and written communication skills; ability to explain complex technical concepts to non-technical users.
- Mindset: A proactive attitude with a genuine desire to help others and learn new technologies.
- Availability: Ability to work full-time hours, including some weekends or holidays as required.