Job Description
We are conducting an urgent hiring drive for motivated individuals to join our team as Entry Level Customer Service Representatives. This is a Direct Hire opportunity, offering a stable career path rather than temporary work.
Are you located in Wichita, KS or Pennsylvania, PA? If so, we want to connect with you. We are expanding our remote operations and are looking for driven candidates to provide exceptional support to our diverse client base.
As a valued team member, you will play a crucial role in maintaining our reputation for excellence. We provide comprehensive training, so no prior experience is required—just a willingness to learn and grow.
Responsibilities
- Respond to customer inquiries promptly via phone, email, and live chat.
- Resolve customer complaints and issues with empathy and professionalism.
- Accurately document all interactions and transactions in our CRM database.
- Provide clear product information and guidance to new users.
- Collaborate with the quality assurance team to improve service standards.
- Assist in troubleshooting basic technical issues for end-users.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer literacy and typing proficiency (35+ WPM).
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet workspace.