Job Description
Are you ready to launch your career in a high-growth environment? Apex Digital Solutions is urgently hiring Entry Level Customer Service Representatives to join our dynamic team in Jacksonville, FL. We are looking for motivated individuals who are ready to learn, grow, and contribute to a world-class customer experience.
We are not just hiring; we are building a community of professionals. If you are passionate about helping others and want a role that offers stability and clear progression, this is your opportunity. No prior experience is required—we provide comprehensive training!
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits: Health, dental, and vision insurance from day one.
- Career Growth: Clear pathways to management and senior support roles.
- Modern Environment: Work in a state-of-the-art office in the heart of Downtown Jacksonville.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Assist customers in resolving product issues and navigating our digital platforms.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Maintain a deep knowledge of company products and services to provide accurate information.
- Identify upselling opportunities while ensuring a personalized customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal communication skills with a professional and empathetic tone.
- Ability to work in a fast-paced, target-driven environment.
- Must be authorized to work in the United States.
- Reliable internet connection is required for remote training modules (if applicable).
- Willingness to learn new software and processes quickly.