Job Description
Launch your career with Florida Connect Solutions! We're seeking passionate individuals for our direct-hire entry-level Customer Service Specialist position in Orlando. No prior experience required – we provide comprehensive training and career growth opportunities. Join our dynamic team dedicated to delivering exceptional service while enjoying competitive benefits and a supportive work environment. Perfect for recent graduates or career changers looking to build a professional foundation in Florida's thriving business sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine customer issues using established protocols and CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Strong communication skills with clear articulation
- Basic computer proficiency and willingness to learn new software
- Positive attitude and ability to thrive in a team setting
- Reliability and punctuality for consistent schedule adherence
- Customer-focused mindset with problem-solving aptitude
- Valid authorization to work in the United States