Job Description
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our thriving team in Jacksonville, FL. This is an urgent hiring opportunity with immediate start dates available. If you are looking for a role that offers stability, growth, and the chance to start working tomorrow, we want to hear from you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the highest level of service. We value hard work, integrity, and a proactive attitude. Join us and take the next step in your career today.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on efficiency and customer satisfaction.
- Resolve complex customer inquiries and complaints while adhering to company policies.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the sales and technical teams to escalate issues when necessary.
- Identify opportunities to cross-sell products or services based on customer needs.
- Maintain a professional and positive demeanor during peak business hours.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but we offer training for the right candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, typing speed 40+ WPM).
- Ability to work flexible shifts, including weekends and holidays.
- Must be authorized to work in the United States.