Job Description
Are you a dedicated professional looking for a stable, direct-hire position with a top-tier company? Apex Support Solutions is currently hiring a Night Shift Customer Support Specialist to join our growing team in Minneapolis, MN.
We pride ourselves on delivering exceptional service 24/7. This is a fantastic opportunity to secure a long-term role with a competitive salary, comprehensive benefits, and a supportive work environment. Apply today to start your career with us!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues with patience and efficiency, aiming for first-contact resolution.
- Document all interactions and account details accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow and information continuity.
- Adhere to all company policies, procedures, and quality standards.
- Maintain a professional and positive demeanor during high-stress situations.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work nights, including weekends and holidays.
- Strong verbal and written communication skills with a focus on clarity.
- Proficient in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently with minimal supervision.