Job Description
Are you ready to start your career tomorrow? Apex Support Services is currently conducting urgent hiring for a dedicated Customer Service Representative in Fresno, CA. If you thrive in a fast-paced environment and want to make an immediate impact, we want to meet you!
We offer a competitive salary, comprehensive benefits, and a supportive team culture. Don't miss this opportunity to join a top-tier organization today.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Resolve complex customer issues and escalate matters to the appropriate department when necessary.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Identify opportunities to cross-sell products and services while adhering to sales scripts and guidelines.
- Collaborate with the support team to improve processes and enhance the overall customer experience.
- Provide product training and guidance to new hires to ensure team consistency.
Qualifications
- High school diploma or equivalent required; associate degree or relevant certification is a plus.
- Previous experience in customer service, call center operations, or retail is highly preferred.
- Strong computer literacy and proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills with a professional and friendly tone.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Reliable internet connection and a quiet workspace if working remotely.