Job Description
Are you ready to join a top-tier team in Philadelphia, PA? TechForward Corp is currently seeking dynamic Night Shift Customer Support Associates for immediate placement. We are looking for individuals who thrive in a fast-paced environment and are eager to start tomorrow.
As a leading innovator in our sector, we offer a robust benefits package including competitive hourly rates, shift differentials, and a collaborative work culture. This role is perfect for those seeking stability and growth within a professional organization.
Why Choose Us?
- Immediate Start: Onboard and begin working within 48 hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Facilities: State-of-the-art office located in the heart of Philadelphia.
We are committed to excellence and are looking for candidates who embody our core values of integrity, innovation, and customer-centricity.
Responsibilities
- Handle high-volume inbound and outbound customer support inquiries via phone, email, and chat during night hours.
- Diagnose technical issues and provide clear, concise solutions to end-users efficiently.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge transfer.
- Maintain a high level of product knowledge and stay updated on company policies.
- Uphold company standards for professionalism, tone, and brand voice in every interaction.
- Identify and escalate complex issues to senior support management when necessary.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus, but we offer training for the right candidates.
- Basic proficiency with computers, operating systems, and CRM software.
- Must be available to work full-time night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Reliable transportation is required for late-night shifts.