Job Description
Are you looking for a career with immediate opportunities? Horizon Tech Solutions is urgently hiring dedicated Customer Service Representatives to join our growing team in Dallas, Texas. We value attitude over experience and are ready to train the right candidates who are eager to learn and succeed.
As a key member of our support team, you will be the voice of our brand, assisting clients with inquiries and ensuring their satisfaction. This is a fantastic opportunity for those seeking a stable, well-paid position without the need for prior technical expertise. We offer comprehensive training and a clear path for advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document all interactions and resolutions within our CRM system.
- Collaborate with internal teams to escalate complex issues and find effective solutions.
- Stay updated on company products and policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent (Associate’s degree preferred but not required).
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace.