Job Description
Join our dynamic team in Colorado Springs as an Entry Level Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support experiences. This direct-hire opportunity offers competitive pay, comprehensive benefits, and clear growth pathways. Perfect for recent graduates or career changers eager to start in a thriving tech hub. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex problems
- Maintain high customer satisfaction metrics
- Participate in ongoing product training sessions
- Support sales initiatives through upselling opportunities
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy in high-pressure situations
- Basic technical troubleshooting knowledge
- Availability for flexible shifts including weekends
- Valid US work authorization required