Job Description
Join our dynamic team at TechSolutions Inc. as we expand operations across Texas and Virginia! We're urgently seeking a Full-Time IT Support Specialist to deliver exceptional technical services to our growing client base. This role comes with a $5,000 sign-on bonus for qualified candidates who join within 30 days of offer. Enjoy competitive benefits, remote flexibility options, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve escalated IT service tickets within SLA targets
- Deploy and maintain cybersecurity protocols across client environments
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system integration projects
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or AWS Certified Cloud Practitioner preferred
- Proficiency in Microsoft Azure and Active Directory administration
- Strong troubleshooting skills for Windows/Linux systems
- Excellent communication and client-facing abilities
- Ability to work flexible hours including occasional on-call duties