Job Description
Start your career tomorrow with Nexus Solutions Group! We're urgently seeking motivated Customer Service Representatives to join our Indianapolis team immediately. This is your chance to launch a rewarding career without delays. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
As a key member of our client success team, you'll be the first point of contact for our valued customers, delivering exceptional service and resolving inquiries efficiently. We provide paid training and flexible scheduling options to accommodate your needs.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries on first contact
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and team-oriented mindset
- Availability for flexible shifts including evenings