Job Description
Join our dynamic team at Metro Solutions Group in the heart of Boston! We're urgently seeking a dedicated Customer Service Specialist to deliver exceptional client experiences. This full-time position offers competitive benefits, growth opportunities, and a collaborative work environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply now to become part of our mission to revolutionize customer support in Massachusetts!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Proactively identify process improvement opportunities
- Train new team members on protocols and best practices
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk, or HubSpot)
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure during urgent situations
- Associate degree or equivalent professional certification
- Strong problem-solving and multitasking abilities
- Valid work authorization for full-time employment in the US