Job Description
Join our dynamic team at Nexus Solutions Inc. as we expand our Atlanta operations! We're urgently seeking motivated entry-level professionals to launch their careers in IT support. This is your chance to gain hands-on experience with cutting-edge technology while making an immediate impact. Our collaborative environment offers rapid growth opportunities, comprehensive training, and a competitive benefits package. Don't miss this urgent opening – apply today and start your tech journey!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Troubleshoot network connectivity, OS configurations, and peripheral devices
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior engineers on complex technical escalations
- Conduct user training sessions on company software systems
- Maintain inventory of IT assets and assist with deployments
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid Georgia driver's license for occasional on-site support
- Proficiency in Microsoft Office Suite
- Passion for technology and customer service excellence