Job Description
Start Tomorrow - Urgent Hiring Opportunity! Nexus Solutions Group is seeking dynamic Customer Service Specialists to join our Baltimore team immediately. If you're ready to launch your career with a forward-thinking company, this is your moment. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a difference. Apply today and begin your journey tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with first-call resolution focus
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to address complex concerns
- Meet/exceed performance metrics including CSAT and response times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Strong typing speed (40+ WPM) and multitasking ability