Job Description
Join Our Seattle Team with Weekly Pay! UrbanTech Solutions is urgently hiring passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This full-time position offers immediate start dates, competitive weekly pay, and comprehensive benefits. If you thrive in fast-paced environments and want to make an impact in your local community, apply today!
Why Work With Us?
- Weekly paychecks – no more waiting!
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Paid time off & flexible scheduling
- Growth opportunities in tech industry
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Process orders, returns, and account modifications accurately
- Collaborate with technical team to resolve complex product issues
- Document all interactions in Salesforce CRM system
- Identify upsell opportunities during customer interactions
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-volume environment
- Excellent verbal/written communication skills
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends