Job Description
Join our award-winning team at Premier Support Solutions as a Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional experiences to our clients in Charlotte. This is your opportunity to start tomorrow in a role that values your skills and offers growth potential. Enjoy flexible scheduling while making a real impact!
Why Work With Us?
- Competitive hourly pay plus performance incentives
- Comprehensive training program
- Modern downtown Charlotte location
- Opportunities for advancement
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our proprietary CRM system
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service
- Exceed monthly performance metrics for customer satisfaction
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work evenings and weekends
- Valid North Carolina ID (if applicable)