Job Description
Immediate Opening! Join Our Dynamic Team in Jacksonville Today!
Apex Solutions Group is urgently hiring motivated Customer Service Representatives to join our award-winning support team. We're expanding rapidly and need dedicated professionals who can deliver exceptional experiences to our clients. This is your chance to launch a rewarding career with a company that values growth and innovation.
Our Jacksonville office offers a collaborative environment, comprehensive training, and opportunities for advancement. If you're ready to make an immediate impact and thrive in a fast-paced setting, apply now!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong communication skills with clear, professional verbal articulation
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Ability to multitask in a fast-paced, high-pressure environment
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset