Job Description
Join our dynamic team immediately! We're seeking highly motivated Customer Service Representatives to start tomorrow at our flagship NYC location. This urgent 3-month contract position offers rapid onboarding and competitive hourly pay. Perfect for adaptable professionals who thrive in fast-paced environments. Interviews happening today – apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% resolution rate
- Document interactions using Salesforce CRM system
- Collaborate with support team on complex escalations
- Meet/exceed daily performance metrics (CSAT, AHT)
- Participate in weekly training sessions
- Assist with overflow during peak hours
Qualifications
- 1+ years customer service experience required
- Proficient in Microsoft Office and CRM tools
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- NYC residency preferred for immediate start
- Spanish/English bilingualism highly valued
- Proven ability to adapt to changing priorities