Job Description
Join our dynamic team immediately! We're seeking highly motivated Customer Service Representatives to start tomorrow in our New York headquarters. This urgent opening offers competitive compensation and rapid career progression. Ideal for professionals seeking immediate employment in a fast-paced environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer complaints with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities and promote company services
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)