Job Description
Join our dynamic team at Apex Solutions Group and start your new career tomorrow! We're urgently hiring motivated Customer Service Representatives in Charlotte, NC to support our rapid expansion. Enjoy competitive pay, immediate onboarding, and a supportive environment where your contributions make a real impact. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Adhere to all company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Quick learner with adaptability to new technologies
- Valid North Carolina ID or driver's license
- Reliable transportation to our Charlotte office