Job Description
Start your career tomorrow with Prime Solutions Group! We're urgently hiring full-time Customer Specialists in Jacksonville, FL for immediate onboarding. Join our dynamic team where your talent meets opportunity in a fast-paced, supportive environment. No delays – your future begins now!
As a Customer Specialist, you'll be the heart of our client relationships, delivering exceptional service that drives loyalty and growth. We invest in your success with comprehensive training and clear career pathways. This isn't just a job; it's your launchpad into a rewarding career with competitive benefits and advancement opportunities.
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat with 95% satisfaction rate
- Resolve complex issues using CRM tools and multi-channel communication strategies
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Maintain detailed customer records and document all interactions
- Meet/exceed KPIs including call handling time and resolution rates
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 2+ years customer service or call center experience
- Advanced proficiency in CRM systems (Salesforce, Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Proficient in Microsoft Office Suite
- Strong typing skills (45+ WPM)