Job Description
Are you ready to accelerate your career? Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our high-performing team in Charlotte, NC. We are looking for individuals who are eager to start immediately and value consistent, weekly paychecks.
As a Technical Support Specialist, you will be the frontline of our customer success strategy, resolving complex IT issues and ensuring our clients have seamless access to our software solutions. If you thrive in a fast-paced environment and want a role where you can make an impact starting tomorrow, we want to hear from you.
Why Join Apex Tech?
- Immediate Start: Onboard and begin contributing as soon as next week.
- Weekly Paychecks: Enjoy the financial freedom of getting paid every Friday.
- Competitive Benefits: Health, dental, and vision insurance from day one.
- Growth Opportunities: Clear paths to senior technical roles and management.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware, software, and network issues for end-users via phone, email, and remote desktop tools.
- Client Communication: Provide clear, professional, and empathetic technical support to customers, ensuring high satisfaction rates.
- Documentation: Maintain accurate and detailed records of all support tickets, resolutions, and technical notes in our CRM system.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Escalation Management: Identify complex issues that require engineering attention and escalate them effectively.
Qualifications
- Experience: 1-2 years of experience in technical support, IT help desk, or customer service.
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.
- Technical Skills: Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to start within 7 days.