Job Description
Join TechCorp Solutions Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This direct hire position offers comprehensive training and growth opportunities within a dynamic team environment. Enjoy competitive compensation, full benefits, and the chance to work on cutting-edge projects while making a real impact in Fresno's thriving tech sector.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT incidents and resolutions using ticketing systems
- Assist with network administration tasks including user account management
- Collaborate with senior IT staff on system upgrades and maintenance
- Conduct regular security audits and implement best practices
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience preferred but not required
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional on-site support