Job Description
Are you ready to launch your career today?
Apex Tech Solutions is aggressively expanding our elite support team and is looking for driven Technical Support Specialists to join us immediately in Memphis, TN, and across Illinois. We offer a competitive salary, flexible remote/hybrid options, and a culture that values your rapid growth.
Why join us?
- Immediate Start: Onboard and begin helping customers within 48 hours.
- Competitive Pay: Earn $18.50 - $24.00 per hour depending on experience.
- Modern Benefits: Health, dental, and vision insurance available after 30 days.
Don't wait—apply now to secure your spot in our hiring queue and start your new career tomorrow!
Responsibilities
- Resolve complex technical issues and customer inquiries via phone, email, and chat with high accuracy.
- Diagnose and troubleshoot software, hardware, and network connectivity problems for end-users.
- Document all customer interactions and resolutions in the CRM system (Salesforce/Zendesk).
- Collaborate with the engineering team to escalate critical bugs and feature requests.
- Maintain a high level of professionalism and patience while de-escalating difficult customer situations.
- Stay updated on product knowledge to provide accurate technical guidance.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum 1 year of experience in technical support, customer service, or help desk operations.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic proficiency with Windows, macOS, and common office software.
- Ability to pass a background check and drug screen.