Job Description
We are seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Milwaukee. If you are ready to make an impact and start working tomorrow, this is your opportunity to shine.
Our company prides itself on delivering top-tier IT solutions, and we need a problem-solver like you to ensure our clients experience seamless operations.
Why join us? We offer competitive benefits, a collaborative culture, and the chance to work with cutting-edge technology.
Responsibilities
- Provide advanced troubleshooting for hardware, software, and network issues.
- Manage escalated tickets with a focus on first-call resolution.
- Document all technical issues and resolutions in our knowledge base.
- Collaborate with the engineering team to improve product stability.
- Conduct remote sessions to guide users through complex processes.
- Train junior staff members on best practices and new tools.
Qualifications
- Associate degree in Computer Science or equivalent experience.
- Minimum of 3 years of experience in a technical support role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.