Job Description
Are you an IT expert looking for your next major opportunity? We are a rapidly growing technology firm in Houston, Texas looking for a Senior IT Support Specialist to join our team on a Direct Hire basis.
We are currently urgently hiring professionals who are passionate about technology and customer service. This is a fantastic chance to secure a stable, long-term career with a competitive salary and benefits package.
Why You'll Love This Role:
- Direct Hire Opportunity: Skip the temporary staffing agencies and go straight to a permanent position.
- Competitive Compensation: Earn between $65,000 and $85,000 annually.
- Modern Tech Stack: Work with the latest hardware and software in a dynamic environment.
- Professional Growth: Clear pathways for advancement within our growing organization.
What You'll Do:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain the local area network (LAN) and wide area network (WAN).
- Install, configure, and upgrade workstations, peripherals, and mobile devices.
- Respond to help desk tickets and user inquiries with a focus on rapid resolution and high satisfaction.
- Collaborate with cross-functional teams to implement new IT systems and security protocols.
Join us today and drive your career forward in the heart of Texas!
Responsibilities
- Provide Tier 2+ technical support to internal employees via phone, email, and ticketing systems.
- Configure, install, and troubleshoot hardware and software across the organization.
- Manage network access, permissions, and security protocols.
- Collaborate with vendors to resolve complex technical issues.
- Maintain accurate documentation of all IT processes and incidents.
Qualifications
- 3-5+ years of experience in IT support or a related technical field.
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA Network+ or Security+ certification is preferred.