Job Description
Join Our Team in Raleigh, NC – Start Tomorrow!
Are you looking for a job that values your skills and offers immediate opportunities? Apex Tech Solutions is hiring now for a Remote Technical Support Specialist. We pride ourselves on a high-conversion culture where your hard work is recognized immediately. Enjoy daily pay options and a supportive environment.
As part of our North Carolina-based team, you will be the first line of defense for our clients, ensuring seamless technical operations and customer satisfaction.
Why Apply?
- Daily Pay Options: Get paid when you work.
- Immediate Start: Onboarding begins tomorrow.
- Competitive Pay: $18 - $28/hr based on experience.
- Remote & Hybrid: Work from the comfort of Raleigh.
Responsibilities
- Resolve Technical Issues: Troubleshoot hardware, software, and network problems for clients with speed and accuracy.
- Customer Communication: Provide clear, empathetic, and professional support via phone, chat, and email.
- System Documentation: Log all support tickets, resolutions, and customer feedback into the CRM database.
- Collaboration: Work closely with the engineering team to escalate complex bugs and suggest product improvements.
- Training & Mentorship: Assist in training new hires and conducting peer reviews.
- Uptime Monitoring: Monitor system health and proactively address potential outages.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 1+ years of experience in technical support, IT helpdesk, or customer service.
- Technical Skills: Proficiency in Windows/Mac OS, troubleshooting network connectivity, and basic scripting.
- Communication: Exceptional verbal and written communication skills.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, Zendesk) is a plus.
- Availability: Must be available to work flexible shifts including weekends.