Job Description
Join the Apex Digital Solutions Team
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our elite technical team in Seattle, WA. We are urgently hiring for this role and looking for individuals who are ready to make an immediate impact.
In this position, you will serve as the first line of defense for our clients, ensuring seamless operations and high satisfaction rates. We value flexibility, technical proficiency, and a proactive approach to problem-solving.
Why Apply?
- Immediate Start: Begin your new career path within days.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Premium Pay: Competitive hourly rate based on expertise.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Diagnose and resolve complex technical problems while maintaining high service standards.
- Maintain accurate and detailed records of all support tickets and interactions in the CRM system.
- Collaborate with the IT department to implement long-term solutions and process improvements.
- Conduct system checks and perform routine maintenance tasks to ensure optimal system performance.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service roles.
- Strong working knowledge of Microsoft Office Suite, Windows, and macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer empathy.
- Ability to work independently and manage time effectively in a fast-paced environment.