Job Description
We are seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our growing team. This is a Direct Hire position offering long-term stability and a dynamic work environment in the heart of Chicago. If you thrive in a fast-paced setting and enjoy solving complex technical problems, we want to meet you.
As a key member of our support team, you will be responsible for ensuring our clients have seamless access to our software solutions. We offer a hybrid work model, competitive pay, and a culture that values innovation and employee growth.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and application errors for end-users.
- Document all support interactions and resolutions in our CRM system (Zendesk/ServiceNow).
- Collaborate with the engineering team to escalate complex bugs and suggest feature improvements.
- Maintain up-to-date knowledge of our product suite and provide product training to new clients.
- Monitor system performance and respond promptly to critical alerts during business hours.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in IT or related field preferred.
- 1-2 years of experience in a technical support or help desk role.
- Strong understanding of Windows and Mac operating systems, office productivity software, and web browsers.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently as a part-time employee while remaining an integral part of the team.
- Problem-solving mindset with a patient and customer-centric approach.