Job Description
Join our dynamic team at InnovateTech Solutions as a Part-Time Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer support in a fast-paced environment. This immediate hire position offers flexible hours and competitive compensation in the heart of San Francisco. If you're passionate about troubleshooting and helping others thrive in the digital world, apply now to become part of our innovative community!
Responsibilities
- Provide remote and in-person technical support for software/hardware issues
- Diagnose and resolve user problems via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Train users on new technologies and best practices
- Maintain inventory of IT assets and peripherals
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS and cloud platforms
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication
- CompTIA A+ certification preferred
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional site visits)