Job Description
Urgent Hiring Alert! We are looking for driven individuals to join our team in Seattle, WA. Apex Tech Solutions is offering a $1,000 Sign-On Bonus for new hires who start within the next 30 days. This is a fantastic opportunity for those seeking a flexible, part-time schedule without compromising on earning potential.
As a Part-Time Customer Support Specialist, you will be the face of our brand, ensuring our clients receive world-class service. We value flexibility, professionalism, and a proactive approach to problem-solving.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Resolve customer inquiries and troubleshoot software or hardware issues efficiently and accurately.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to identify recurring technical trends and improve service delivery.
- Maintain a high level of customer satisfaction and retention rates.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of experience in customer service or technical support is a plus.
- Strong written and verbal communication skills with a customer-first mindset.
- Basic knowledge of Microsoft Office Suite and operating systems.
- Ability to work independently in a remote environment with high reliability.
- Flexibility to work evening and weekend shifts as required.