Job Description
Are you looking for a flexible part-time role in North Carolina? Apex Digital Solutions is urgently hiring a dedicated Customer Support Specialist to join our growing team. We offer a dynamic work environment, competitive pay, and the opportunity to work remotely or in-office based on your preference.
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with speed and accuracy. If you are a self-motivated individual looking to kickstart your career in tech support, we want to hear from you.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Accurately input and maintain customer data within our CRM systems.
- Collaborate with the sales and technical teams to resolve complex account issues.
- Document all interactions and resolutions in our support ticketing system.
- Assist in the development of FAQs and knowledge base articles.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a part-time schedule.