Job Description
Immediate Hire Opportunity with Sign-On Bonus! Join Nexus Solutions as a Part-Time Customer Specialist in vibrant Austin, TX. We're seeking energetic professionals to deliver exceptional client experiences with flexible scheduling and competitive compensation. Earn a $2,000 sign-on bonus upon completion of training!
Why Nexus Solutions?
- Industry-leading training program
- Flexible part-time hours (20-30 hrs/week)
- Performance-based incentives
- Modern downtown Austin workspace
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with precision and empathy
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Collaborate with cross-functional teams to improve processes
- Participate in weekly product knowledge sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Must pass background check and drug screen
- Available for evening/weekend shifts (15-20 hrs/week minimum)