Job Description
Start Tomorrow! Urgent Hiring for Customer Service Professionals in Jacksonville, FL.
Join our dynamic team and begin your new career immediately! UrgentHire Solutions is seeking motivated Customer Service Representatives to handle high-volume client interactions. This contract position offers competitive pay and flexible scheduling with potential for long-term opportunities. We provide comprehensive training and a supportive environment for career growth.
Why Apply Today?
- Immediate start upon hiring
- Competitive hourly compensation
- Full benefits package included
- Modern downtown Jacksonville location
- Direct career path to permanent roles
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in weekly team training sessions
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to work rotating shifts (including weekends)
- Type 45+ WPM with 98% accuracy
- Pass background/drug screening requirements
- Valid Florida driver's license (for occasional field visits)