Job Description
Immediate opening for motivated entry-level professionals in Miami! CityScape Solutions is seeking passionate individuals to join our dynamic customer service team. This direct-hire opportunity offers competitive pay, comprehensive benefits, and rapid career advancement. No experience required – we provide full training!
As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional support to clients across South Florida. Our fast-paced environment values teamwork, problem-solving, and a customer-first mindset. Join us and build your career in one of Florida's most vibrant cities!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system for quality tracking
- Collaborate with technical teams to resolve complex customer problems
- Participate in ongoing training to master product knowledge and service protocols
- Meet daily performance metrics including response time and customer satisfaction scores
- Identify upsell opportunities to enhance customer experience and company revenue
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience (entry-level welcome!)
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and ability to learn new software quickly
- Fluency in English and Spanish (bilingual candidates highly valued)
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license for occasional client meetings
- Positive attitude and resilience in fast-paced environments