Job Description
Immediate Opening for Customer Service Lead in Boston, MA! Join our award-winning team at Boston Dynamics Solutions and become the voice of our brand. We're urgently seeking a passionate Customer Service Lead to drive exceptional customer experiences in our downtown headquarters. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth opportunities in a dynamic tech environment. If you're a natural problem-solver with leadership potential, apply today!
Responsibilities
- Lead a team of 5-7 customer service representatives daily
- Resolve complex customer escalations with empathy and efficiency
- Develop and implement service improvement strategies
- Analyze customer feedback to enhance service quality
- Train new hires on company protocols and systems
- Collaborate with product teams to address recurring issues
- Generate weekly performance reports for leadership
Qualifications
- 3+ years customer service experience with 1+ years in leadership
- Expert knowledge of CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Proven ability to handle high-pressure situations
- Associate degree in Business or related field
- Strong analytical and problem-solving abilities
- Proficient in Microsoft Office Suite