Job Description
Join our dynamic team in Chicago as a Part-Time Customer Service Specialist! We're urgently seeking dedicated individuals to deliver exceptional client experiences while supporting our growing operations. This direct-hire opportunity offers competitive compensation, flexible scheduling, and a chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving with data-driven approach
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent required