Job Description
Are you looking for a rewarding career in Sacramento? Sunrise Customer Solutions is currently hiring for our Night Shift Customer Service Associate position. We are a growing leader in customer support, and we are looking for dedicated individuals to join our team and help us deliver excellence 24/7.
As a Night Shift Associate, you will be the first point of contact for our clients, handling inquiries with professionalism and efficiency. We are offering a $2,000 Sign-On Bonus for qualified candidates who join our team immediately. This is a fantastic opportunity for local talent to secure a stable, high-paying job without relocating.
Why Join Us?
- Generous Sign-On Bonus: Receive $2,000 upon successful completion of training.
- Competitive Pay: Earn between $22.50 and $28.50 per hour.
- Shift Benefits: Enjoy a quiet, focused work environment during the night with reduced stress.
- Local Hiring: We prioritize hiring candidates from the Sacramento area.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails during the night shift.
- Resolve customer inquiries and complaints accurately and efficiently.
- Document all interactions and customer information in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficient in using computer systems and typing.
- Must be a reliable Sacramento local resident.