Job Description
Join our dynamic team immediately! Louisville Support Solutions is urgently seeking part-time Customer Service Specialists to deliver exceptional client experiences. This flexible role offers competitive compensation, growth opportunities, and a supportive work environment in the heart of downtown Louisville. Perfect for students, career-changers, or those seeking supplemental income with no weekends required.
Our ideal candidates will thrive in a fast-paced setting, leveraging strong communication skills to resolve inquiries efficiently. Training provided – no prior experience necessary! Apply today to start your rewarding career journey with us.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM tools and knowledge base
- Document interactions accurately in customer service software
- Collaborate with team members to escalate complex cases effectively
- Maintain performance metrics for resolution times and customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge
- Support special projects during peak operational periods
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings (Mon-Fri 3-9 PM)
- Reliable transportation to downtown Louisville location
- Quick learner with problem-solving aptitude
- Positive attitude and commitment to teamwork