Job Description
Are you seeking a flexible, rewarding career in the vibrant city of El Paso? Horizon Contact Solutions is currently looking for dedicated Part-Time Customer Service Representatives to join our dynamic team immediately.
We pride ourselves on delivering exceptional support to our clients, and we need passionate individuals to help us maintain our high standards. This role offers a fantastic work-life balance with competitive pay and growth opportunities.
Why Join Us?
- Immediate Start: We prioritize hiring quickly to fill open roles.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Modern Environment: Work in a supportive, tech-forward office.
What You'll Do:
In this position, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company protocols.
- Process orders, returns, and account information accurately using CRM software.
- Document all customer interactions and feedback in our internal database.
- Collaborate with the support team to identify trends and improve service quality.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience is a plus but not required for immediate consideration.
- Excellent verbal and written communication skills.
- Proficiency with computers and basic software applications (Microsoft Office).
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Must be available to work a part-time schedule, including weekends or evenings.