Job Description
Join our award-winning team at DirectHire Solutions as a Part-Time Customer Service Specialist in Fresno, CA! We're seeking dynamic individuals to deliver exceptional client experiences while building meaningful relationships. This role offers flexible scheduling, competitive compensation, and growth opportunities within a supportive environment.
As a key member of our client success team, you'll handle inquiries, resolve issues, and contribute to our mission of exceeding customer expectations. Perfect for students, professionals seeking work-life balance, or career changers looking to enter the thriving Fresno job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and problem-solving skills
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service delivery
- Meet performance metrics including response time and satisfaction scores
- Contribute to process improvement initiatives
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong multitasking abilities in fast-paced environments
- Positive attitude and solution-oriented mindset
- Flexible availability including evenings and weekends
- Basic computer skills with MS Office proficiency