Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist in Albuquerque! We're hiring immediately for a direct hire position offering competitive pay, flexible hours, and growth opportunities. As a key member of our support team, you'll deliver exceptional experiences to our diverse client base while enjoying Albuquerque's vibrant culture and outdoor lifestyle.
Why You'll Love This Role:
• Competitive hourly pay with direct hire benefits
• Flexible scheduling (20-30 hours/week)
• Modern downtown Albuquerque workspace
• Opportunity for advancement to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation in Salesforce
- Contribute to process improvements to enhance customer satisfaction metrics
- Support seasonal projects during peak business periods
- Participate in weekly training sessions to refine service techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication abilities
- Flexibility to work evenings/weekends as needed
- Valid New Mexico driver's license (required for occasional off-site visits)