Job Description
Join our dynamic team at MetroHire Solutions and kickstart your career in customer service! We're seeking enthusiastic entry-level professionals for immediate full-time positions with a competitive $1,500 sign-on bonus. No experience required—just a passion for helping others and a drive to succeed in a fast-paced environment. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics including call volume and resolution time
- Participate in ongoing training sessions
- Uphold company standards for professionalism and brand voice
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (MS Office, CRM software)
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown office
- Must pass background check and drug screening